The Care plan
A site that meets the standard on handoff day will not stay there by itself. The Care plan is the monthly work that keeps it there, and the written record that shows it.
Why a site drifts
Nobody breaks a website on purpose. It happens in the ordinary course of running a practice.
New documents
Someone posts a new intake form, a holiday schedule or a newsletter as a PDF with no tags.
Page edits
A staff member adds a photo with no description, or a heading that skips a level.
Vendor changes
The portal or scheduling company changes its screens without telling you.
Platform updates
A theme or plugin update shifts colors, menus or the way a form behaves.
What happens, and how often
The same work at every plan size. Larger plans cover more document pages and return them faster.
-
Every day
New document watch
We check your site for newly posted files. One without tags is flagged within a day and goes to the document desk, so nothing sits online for months unnoticed.
-
Every month
Scan, compare and repair
Every page is scanned and compared with the month before. New failures are repaired. You get a short report: what changed, what we fixed and anything that needs a decision from you.
-
Every quarter
Check by hand
A person repeats the key patient tasks by keyboard and with a screen reader. Software cannot judge whether an appointment request can still be completed. A person can.
-
Every year
Annual report
A fresh conformance report and an updated accessibility statement for your files. We also write to your vendors for their current conformance reports and add them to your vendor file.
-
When the rule changes
Rule watch
The federal dates have already moved once. If the rule or its dates change again, we tell you what it means for your practice.
-
Whenever you need it
The document desk
Send us any document before it is posted and get it back accessible, within your plan's turnaround.
How the document desk works
Documents never stop coming. The desk is how a new one gets posted without becoming a new barrier.
-
Send
Email the file to the desk, or do nothing: the daily watch picks up anything posted without tags.
-
Tag
The file gets its tags, reading order, image descriptions and title. Software does the first pass.
-
Check
A person checks the result, because software alone gets reading order and tables wrong often enough to matter.
-
Return
The accessible file comes back to you, or goes straight onto the site if we host it.
What counts as a page
A standard page is mostly text. A complex page has tables, several columns or is a scan. Each plan includes a number of pages a month.
If you go over
Pages beyond the monthly allowance are billed at the single-item prices: $4 for a standard page and $12 for a complex one.
If it is urgent
Rush work comes back within 24 hours for an added 50%.
Three plan sizes
Plans run for 12 months and begin at handoff. Pay monthly, or pay for the year at once and save.
Small
$249 a month
For a site brought up to standard with a Small package.
- Paid annually
- $2,700
- Document pages a month
- 60
- Document turnaround
- 2 business days
Standard
$549 a month
For a site brought up to standard with a Standard package.
- Paid annually
- $5,940
- Document pages a month
- 200
- Document turnaround
- 1 business day
Large
From $1,200 a month
For large groups. Quoted with the package.
- Paid annually
- Quoted
- Document pages a month
- Scoped
- Document turnaround
- 1 business day
If we rebuilt your site
Hosting is part of the plan. To change the site, send us the new content and we post it within your plan's document turnaround. A practice with no web staff does not need any.
Monitoring only
For a practice with its own web staff: the monthly scan and report for $99 a month, without repairs or the document desk. Your team fixes what the report finds.
Questions about the Care plan
Can we have a Care plan without a Compliance Package?
A Care plan keeps a site at the standard, so the site has to reach it first. If someone else brought your site up to standard, we begin with an assessment to confirm where it stands.
Does the plan cover our patient portal?
Only the vendor can change the portal. The plan covers asking the vendor for its current conformance report each year, testing the path from your site into the portal each quarter and telling you what changed.
What is in the monthly report?
The number of pages scanned, any new failures and the pages they were on, what we repaired, documents that came through the desk and anything waiting on a decision from you.
What happens if we stop?
The site stays as it is on the day the plan ends, and you keep every report. Nothing is switched off, apart from hosting if we provide it, which we help you move.
Start with where your site stands today
A free Snapshot shows what an automated check finds on your site right now.